We collect personal information from you, including information about your:
- contact information
- billing or purchase information
We may collect the following information:
Information you give us: We may collect personal information about you when you purchase our products and services and otherwise communicate with us. This personal information may include your name, contact details, email address, credit card details, place of work, and other details necessary for us to provide the information or services you have requested.
We may also collect personal information about you when you register for events, subscribe to our newsletters or mailing lists, enter Ruapehu Chalet Rentals promotions or surveys or join our VIP club.
Information you authorise others to give us: When you inquire about or purchase products and services from us, we may ask for your consent to collect information about you from others (for example, to undertake credit checks, obtain references or to co-operate with your other service providers or suppliers). In these instances, we may collect information about you from the sources that you have authorised, such as credit rating agencies, service providers and referees.
Information from your use of our services: We may record information about how you use and interact with our services, for example, how, when, where and how often you use our products and services, login information and the internet protocol address of the device you use to access our services. We may also maintain records of your communications with our customer support team and other staff, including phone calls and e-mails
Information from your use of our website: We receive information when you interact with and use our website. We use server logs and different Web analytic tools to help us record this information (including ‘cookies’, ‘pixel tags’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came and the site to which you are going when you leave our website, search terms, your location and what content, products and services are viewed when visiting or registering for services on our website.
We also use third party service providers (for example, Google) to help us track the effectiveness of our website, generate visitor traffic and to display targeted advertising. These advertisements may collect anonymous information about your visits to the website on which such advertisement is placed, your interaction with these ads and the products and services offered by us and others through the use of a cookie (such as a Google Analytics or Double Click cookie) pixel tag or other web technologies. We, Google and other selected marketing organisations and may use this anonymous information to inform, optimise and provide targeted advertisements to you.
How we use information that is collected
We may use the personal information collected by us for the following purposes:
- providing you with information, products or services that you have requested;
- verifying that existing information we hold about you is accurate and complete;
- maintaining and improving our services and website, training our staff and monitoring use of our website and services;
- confirming your identity, controlling unauthorised use or abuse of our services and verifying compliance with applicable laws;
- undertaking credit checks, invoicing and authorising and processing credit card transactions;
- assisting us in performing our obligations or enforcing our rights under any agreement we may have entered into with you;
- communicating with you to inform you about our services, letting you know about upcoming changes, improvements or new products and services you may be interested in;
- to undertake any other promotional activities where you have consented to such promotional activities;
- providing you with effective customer service and otherwise helping to solve any issues or problems you may have with our services or website; and
- for the purposes identified in any specific supplemental privacy notice posted on the page or area of our website where you provided that information.
Ruapehu Chalet Rentals shares this information with our staff and./or employees
Ensuring and respecting your privacy is important to us. We do not sell, trade, rent or otherwise share your personal information with third parties unless one of the following circumstances apply:
With your consent: We may share personal information with third parties when we have your express consent to do so.
With our contractors and service providers: We sometimes engage other trusted businesses and persons to provide services and perform functions on our behalf. We may provide such persons with access to personal information needed to perform their functions, based on our instructions and in accordance with appropriate security, privacy and confidentiality measures.
Jointly provided services: In some cases, we may provide services jointly with other businesses or organisations. For such ‘co-branded’ offerings in which a third party is involved, we may share or jointly collect customer information with that third party. In such cases, we will make it clear at the outset who is collecting or receiving the information and whose privacy statement governs its use.
For legal purposes: We reserve the right to disclose your personal information as required by law and when we believe in good faith that disclosure is necessary to protect or enforce our rights, to protect against harm or the rights, property or safety of others or to comply with a judicial proceeding, court order, or legal process served on us.
Occasionally we may send information or offers to you on behalf of other organisations or businesses. When we do this, however, we do not share your personal information with those other organisations or businesses.
We may share aggregated, non-personally identifiable information publicly and with our contractors, service providers and other third parties such as marketing, search and research organisations, for example, Google.
Correcting your information
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at firstname.lastname@example.org, or 06 385 8149, or PO Box 176, Ohakune.
If you contact us we may, for your protection, ask you for additional information to verify your identity. We will use all reasonable efforts to provide the access you request within 10 working days and will correct or delete any inaccurate personal information you discover unless we have to keep that information for legitimate business or legal purposes.