Booking Conditions

The following Conditions apply to all Tenants/Guests

RENTAL AGREEMENT
Terms: “The Owner”; The person who owns the said property. “The Tenant”; the person identified in the Booking Confirmation. “Ruapehu Chalet Rentals or RCR” of 23 Clyde Street, Ohakune. Ruapehu, NZ; as agents for the Owner. “The premises”; the physical property which is the subject of the rental as identified in the Booking Confirmation. “The rental” the financial total due for the rental as specified on the Booking Confirmation. “The Term” The Day and Date the tenancy commences through to 10:00am on the Day and Date the tenancy ends. “The Bond” An amount pre-paid by the tenant (by cash or cheque or is deemed to be credit card details held by RCR for potential charging), for use if the said chalet is damaged in any way or chattels lost, damaged or destroyed or for any other reason deemed by RCR as to warrant part or whole payment of the bond to the chalet owner. “Booking Confirmation/Form”; the form/sheet detailing information about the specific reservation.

This agreement is made BETWEEN the Owner and the Tenant;
The payment of the rental and/or a deposit by any means or reservation made using a credit card as a guarantee and/or the collection of the key/s by the tenant is deemed to be their acceptance of the conditions and terms of this agreement.

TERMS of RENTAL: Whereby the owner agrees to let, and the tenant agrees to rent the premises at the rental and for the term mentioned on the following terms and conditions;
The Rental shall commence on the day specified as the commencement of the rental as “In” on the Booking Confirmation with the collection or delivery of the key/s. The rental shall finish at 10am and the keys returned to Ruapehu Chalet Rentals on the day as specified on the Booking Confirmation as “Out”.
The rental is payable in advance to RCR and prior to taking delivery of the keys.
The Bond is payable in advance to RCR and held in Trust until the completion of the rental term whereupon the chalet is cleaned and checked for damage or losses. If a refund of the bond applies, this will be made as soon as possible after the chalet check but shall occur within 5 days from the final day of the tenancy.

CONDITIONS OF RENTAL: The Tenant hereby agrees as follows:
1. The tenant shall not permit more than the number of persons as specified on the Booking Confirmation to sleep at the premises. This breaks Fire Safety Regulations and, if this condition is broken, will result in immediate eviction and complete and total loss of rental and bond with no refund.
2. The tenant shall keep the premises and surroundings in a clean and tidy condition.
3. All rubbish must be bagged and returned to Ruapehu Chalet Rentals at the completion of the term. There is a trailer beside the office for this. If rubbish is required to be removed by us from the premises at the completion of the term, a $35 fee will be deducted from your bond prior to releasing any applicable bond refund.
4. The tenant shall make good any loss or damage to the property or chattels therein, caused accidentally or wilfully or by carelessness, neglect or misuse. (Fair wear and tear excluded).
5. The tenant warrants to not remove any chattels from the premises either during the occupation or upon vacating the premises.
6. The tenant shall not keep pets at the dwelling without prior agreement.
7. The tenant shall not assign, sublet, or in any way part with the possession of the premises.
8. The tenant shall not create excessive noise, nuisance or annoyance on the said premises to affect surrounding dwellings.
9. The tenant agrees to not reposition any chattels, furniture, beds etc.
10. The tenant will ensure the property is secure on vacating.
11. The tenant shall leave the property as they found it and in a clean and tidy condition on the day the premises are vacated. Where the property is not left in a secure, clean and tidy condition, the Tenant agrees to pay for any costs to reinstate the property to a secure, clean and tidy condition.
12. The tenant shall deliver the keys to the Office of Ruapehu Chalet Rentals by 10 am on the day the premises are vacated. Failure to do so could incur a penalty equal to one night’s rental for each and every day the key remains outstanding.
13. All rentals of less than 7 nights and crossing into either Friday or Saturday night will have 2 nights rental at the appropriate weekend rate for the chalet they are staying in as part of the rental for their stay.
14. BOND: An amount of $500 per chalet is to be paid in advance by the Tenant as a bond of good faith and responsible tenancy. This can be in the form of a cheque, cash, or an acceptable credit card imprint.
15. A deposit equal to 50% of the total stay or the first 2 nights (whichever is the lesser) is required at the time of booking.
16. The balance is payable in full 14 days prior to arrival; non payment will mean cancellation of your booking and forfeiture of your deposit; all bookings subject to the cancellation policies
17. There is NO REFUND for any cancellation or termination of the tenancy once the rental has commenced due to weather or other unforseen circumstances. We recommend you take out travel insurance for protection against unforseen circumstances.


BOOKING POLICY
Deposits;
A deposit of 50% is required to secure your booking for reservations between 1-4 nights.
A deposit of 25% of your total stay value is required to secure your booking for reservations of 5 nights +
Balance of Payments:
For reservations outside of School and Public holidays, full payment is required to have been received by RCR at least 15 days (minimum) prior to the commencement of your stay.
School holidays and Public Holiday reservations must be paid for in full one month prior to the commencement of your stay.

Season Weekend Policy;
Peak season (July to September inclusive) weekend bookings, must be for a minimum of two weekend nights. No “one-night” reservations can be made during season, school or public holidays or for a lone Friday or Saturday night only. Full weekend (2 x nights being either Fri or Sat nights or Sat and Sun night) reservations only taken during peak season time.


CANCELLATION POLICY
Because your reservation secures your sole-use of the reserved chalet, any cancellation by you for a time-frame that is unable to be re-sold, means a total loss of revenue for the chalet owner. In some cases we may have turned other guests away due to your holding that chalet, therefore, the following cancellation policies apply.

For year-round reservations (excluding School and Public Holidays);
If cancellation received on or before 14 days prior to the commencement of your stay, a refund of funds held (less 10% or $30 whichever is the lesser) is made.
If the cancellation occurs within that 14-days-prior-period, your deposit (or part thereof) will be forfeited unless the time-period reserved by you can be re-sold, in which case, a 10% penalty or $30 will be forfeited, whichever is the lesser.
If re-sell does not occur, then the following applies;
If cancellation is received between 11-14 days prior to the first night’s accommodation (and re-sale does not occur), then 25% of the deposit held is forfeited.
If cancellation is received between 6-10 days prior to the first night’s accommodation (and re-sale does not occur), then 50% of the deposit held is forfeited.
If cancellation is received between 1-5 days prior to the first night’s accommodation (and re-sale does not occur), then 100% of the deposit held is forfeited.

School Holidays & Public Holidays
If your reserved time-frame is resold, then your monies (less 10% or $30 whichever is the lesser) will be refunded.
If your reserved time-frame cannot be re-sold and cancellation occurs then 100% of your payment will be forfeited.

At all times we endeavour to re-book cancelled accommodation. In any event we strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans.
Once the deposit has been paid any cancellation made outside the 14 day period; the cancellation fee will be an amount equivalent to 10% of the total booking. If a credit card was used as payment of the deposit the refund will be made to this card. Any other form of deposit payment the refund will be by cheque. This cancellation policy strictly enforced. RCR make no guarantee about the skiing or the conditions. The booking/cancellation number must be quoted for all cancellations.

GENERAL
The Owner’s agent and/or the owner reserve the right to evict immediately any tenant who does not comply with any of the clauses in this agreement If eviction does occur for any reason, any monies held are forfeited.

The owner’s agent and/or the owner cannot be held responsible for any weather conditions during your stay nor do they make any guarantee as to predicted weather conditions.

Whereas Ruapehu Chalet Rentals makes every endeavour to ensure that the property is clean and equipped, ready for each tenancy, Ruapehu Chalet Rentals can not be held responsible for any accident or unforeseen event beyond our control, which may affect the quality and/or duration of the tenancy.