CANCELLATION POLICY
Because your reservation secures your sole-use of the reserved chalet, any cancellation by you for a time-frame that is unable to be re-sold, means a total loss of revenue for the chalet owner. In some cases we may have turned other guests away due to your holding that chalet, therefore, the following cancellation policies apply.
For year-round reservations (excluding School and Public Holidays);
If cancellation received on or before 14 days prior to the commencement of your stay, a refund of funds held (less 10% or $30 whichever is the lesser) is made.
If the cancellation occurs within that 14-days-prior-period, your funds held (or part thereof) will be forfeited unless the time-period reserved by you can be re-sold, in which case, a 10% penalty or $30 will be forfeited, whichever is the lesser.
If re-sell does not occur, then the following applies;
If cancellation is received between 11-14 days prior to the first night’s accommodation (and re-sale does not occur), then 25% of the funds held is forfeited. Plus the standard $30 or 10% cancellation/admin fee.
If cancellation is received between 6-10 days prior to the first night’s accommodation (and re-sale does not occur), then 50% of the funds held is forfeited. Plus the standard $30 or 10% cancellation/admin fee.
If cancellation is received between 1-5 days prior to the first night’s accommodation (and re-sale does not occur), then 100% of the funds held is forfeited. Plus the standard $30 or 10% cancellation/admin fee.
School Holidays & Public Holidays
If your reserved time-frame is resold, then your monies (less 10% or $30 whichever is the lesser) will be refunded.
If your reserved time-frame cannot be re-sold and cancellation occurs then 100% of your payment will be forfeited.
At all times we endeavour to re-book cancelled accommodation. In any event we strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans.
Once the deposit has been paid any cancellation made outside the 14 day period; the cancellation fee will be an amount equivalent to 10% of the total booking. If a credit card was used as payment of the deposit the refund will be made to this card. Any other form of deposit payment the refund will be by cheque. This cancellation policy strictly enforced. RCR make no guarantee about the skiing or the conditions. The booking/cancellation number must be quoted for all cancellations.
