Because your reservation secures your sole-use of the reserved chalet, any cancellation by you for a time-frame that is unable to be re-sold, means a total loss of revenue for the chalet owner. In some cases we may have turned other guests away due to your holding that chalet, therefore, the following cancellation policies apply.
At all times we endeavour to re-book cancelled accommodation. In any event we strongly advise guests to take out travel insurance to protect themselves against unexpected changes to their travel plans.
NB: If re-sale of cancelled accommodation nights causes additional servicing charges over and above the standard 1 x service per booking (e.g. 2 x bookings requiring 2 x cleans), the costs of any additional services will be deducted from any refund due.
If a credit card was used as payment of the deposit the refund will be made to this card. Any other form of deposit payment the refund will be by cheque or online-transfer. This cancellation policy is strictly enforced.
RCR make no guarantee about the skiing or mountain or weather conditions. The booking/cancellation number must be quoted for all cancellations.
For year-round reservations (excluding School and Public Holidays);
If notice of cancellation is received on or before 14 days prior to the commencement of your stay, you will receive a refund of funds held, less $30 administration fee.
If the cancellation occurs within that 14-days-prior-period, your funds held (or part thereof) will be forfeited unless the time-period reserved by you can be re-sold, in which case, you will receive a refund of funds held less $30 administration fee.
If re-sell does not occur, then the following applies:
School Holidays & Public Holidays
If your cancellation occurs before 40 days prior to your scheduled arrival date
If cancellation is received between 11-14 days prior to the first night’s accommodation (and re-sale does not occur), then 25% of the funds held is forfeited.
If cancellation is received between 6-10 days prior to the first night’s accommodation (and re-sale does not occur), then 50% of the funds held is forfeited.
If cancellation is received between 1-5 days prior to the first night’s accommodation (and re-sale does not occur), then 100% of the funds are forfeited.
, then the total of your monies paid, less $30 admin fee is refunded.
If inside 40 days prior to your reserved arrival date and;
If your reserved time-frame is resold
, then the total of your monies paid, less $30 admin fee is refunded, LESS any additional service costs incurred, due to the way the cancelled booking may get re-booked.
If your reserved time-frame cannot be re-sold
and cancellation occurs, then 100% of your payment will be forfeited.